The term Smart City is often used to describe an urban area that manages its resources (water, energy, sewer, waste) more efficiently using advanced technology—“smart” technology. The term Internet of Things (IoT) refers to the hyper-connected world including people, technology, real-time supply and demand data, and every resource imaginable.
Asset Management can be another tool in your Smart Water System functionality. We understand that as a utility/service provider, you are responsible for making sure your system stays in good working order, regardless of the age of the parts and availability of funds. Asset Management can help you track your infrastructure assets, transfer and retain key personnel expertise, and plan the proper maintenance, repair, or upgrades.
Managing your infrastructure assets while trying to minimize your costs can be very challenging. Using a GIS-based Asset Management program can be an efficient way of meeting this challenge. We utilize Diamond Maps to provide a user-friendly, web-based software solution for our customers. It’s not just the high-tech, smart products that we offer, but CITCO’s Integrated Tech Solutions has the expertise to customize all your telemetry and components to make any system smarter. We can even make Leak Detection smarter. We offer a range of Gutermann correlation equipment and listening devices, as well as in-line AMR/AMI compatible devices.
City of Fairmont, West Virginia, April 2018 – The City of Fairmont, like most college towns, has many rental properties and apartments with high residential turnover. These types of water connections complicate monitoring customer water usage and inactive accounts. Keeping non-revenue water to a minimum while ensuring the best possible service to its customers became challenging for the City’s water utility. The process of manually reading over 14,500 meters and managing customer billing became inefficient. The City of Fairmont completely upgraded to an AMI solution.
“Since launching the new upgrades, the utility has achieved more than 99% accuracy in its meters (they discovered that ~15% of the old meters failed to provide accurate readings). The utility was able to save $30,000 a year by reducing non-revenue water, improving billing accuracy, and enhancing overall performance. Staff resources were diverted from meter readings and billing to ongoing data and meter testing to ensure greater customer service in the future.”
If you’d like to learn how your system can be made SMARTER, call us today at (800) 999-3484 or fill out the form below.