West Virginia utility reduces non-revenue water by 25 million gallons per year.
City of Fairmont, West Virginia, April 2018 – The City of Fairmont, like most college towns, has many rental properties and apartments with high residential turnover. These types of water connections complicate monitoring customer water usage and inactive accounts. Keeping non-revenue water to a minimum while ensuring the best possible service to its customers became challenging for the City’s water utility. The process of manually reading over 14,500 meters and managing customer billing became inefficient. The City of Fairmont completely upgraded to an AMI solution.
“Since launching the new upgrades, the utility has achieved more than 99% accuracy in its meters (they discovered that ~15% of the old meters failed to provide accurate readings). The utility was able to save $30,000 a year by reducing non-revenue water, improving billing accuracy, and enhancing overall performance. Staff resources were diverted from meter readings and billing to ongoing data and meter testing to ensure greater customer service in the future.”
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